Products are shipped frozen, using dry ice or cooling packets. Your product, upon arrival, should be cool to the touch but not necessarily frozen. In the unlikely event that your product is tepid, do not consume. Please call or email us for a prompt resolution (see below for contact information).
A packing list has been included for your review. If something’s missing or you’ve received a product in error, please email us or drop us a line.
And, if you are not completely satisfied with your purchase, we’d welcome the opportunity to make everything right (or issue a full refund).
We’re delighted with your order and would be thrilled to earn your repeat business. We invite you to email or call us with comments, suggestions, or complaints. If you’re satisfied with your purchase, we’d love to hear from you, too!”